Conversations at The Edge
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Conversations at The Edge
John DiJulius - Delivering Top-Tier Customer Service in a Digital World
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Growth Institute
Digital transactions don’t need to come at the cost of the human touch. And with the Relationship Economy, the human touch is actually a competitive advantage!
With this approach, the primary currency should be the emotional connections made with customers, employees, and vendors.
We invited John DiJulius, an authority on world-class customer service and serial author, to share how you can take your business’ customer experience to a higher level.